Refund Policy

This Refund Policy establishes all terms, conditions, requirements, and procedures for returns, exchanges, and refunds for products purchased on our website. This policy applies to every customer who places an order on our site, governs all return and refund requests, and forms a legally binding component of your purchase agreement with us. By completing checkout and submitting an order, you confirm that you have read, understood, and accept all rules contained within this Refund Policy. If you have questions about returns or refunds before making your purchase, please reach out to our customer support team through our Contact page to get clarification before you buy. This policy works alongside our Shipping Policy, Customer Service Policy, and other site legal documents, and all of these documents should be read together to understand your full rights and responsibilities when shopping on our online store.

Our standard return window is 60 calendar days starting from the date you receive your package. The date of delivery is determined by the shipping carrier’s tracking record showing that your package was delivered to your shipping address. You have the full 60-day period to decide whether the product meets your expectations and submit a return request if you wish to send your items back to us. Return requests must be initiated by contacting our customer service team via the Contact page on our website before the 60-day window expires. We will not accept return requests submitted after the 60-day return period has ended. Once the 60-day deadline passes, your right to request a return for that order is closed, and we will decline late return submissions regardless of the reason for the delay. We recommend submitting your return request promptly once you decide you want to return your goods, to avoid missing the return window.

When you submit a return request through our Contact page, you need to provide your order number, the email address used to place the order, list of items you want to return, and a brief explanation of the reason for your return. Our support team will review your request, confirm whether your return falls within our policy guidelines, and send you approved return instructions, including the designated return shipping address and any specific packing guidance you need to follow. Important note: you must wait to receive official return authorization from our team before sending any items back to us. Goods mailed back to our warehouse without prior approved return authorization will not be accepted, will not be inspected, and we will not issue a refund for unauthorized returned packages. We may discard or hold unapproved incoming shipments at our discretion, and you will be responsible for any loss of goods sent back without authorization.

All returned items must satisfy our return eligibility conditions to qualify for a full refund. The products must be returned in their original condition, with original packaging, bottles, containers, caps, labels, boxes, and accessories included. Returned merchandise should not be excessively damaged, contaminated, or destroyed. Items should not be heavily used beyond reasonable testing to evaluate the product. You may test the product to determine if it works for your needs, but products that are completely used up, empty, heavily soiled, damaged by improper use, altered, or contaminated cannot be accepted for refund. If the item arrives to our warehouse damaged because of poor packaging by you during return shipment, we reserve the right to reject your refund request or issue a partial refund only. We strongly suggest using sturdy packaging material to protect the goods when you send them back, and retain a copy of your return shipping tracking number for your records.

There are certain categories of goods that are non-returnable, and we will not approve return requests for these products. For hygiene and safety reasons, some personal and household goods are excluded from returns once opened. We reserve the right to update the list of non-returnable products from time to time, and non-returnable status will be noted on individual product pages where applicable. Custom bundled orders that are built to your unique specifications may also be excluded from returns unless the product arrives defective, damaged, or incorrect. We will clearly communicate any non-returnable status to you when we review your return application. If you receive an incorrect item, defective product, or goods damaged during transit, these items are eligible for return or replacement even if they belong to a category that is normally non-returnable. Those special cases will be handled according to our damaged and wrong item resolution process.

Now we will cover refund processing timelines. After we receive your returned package at our return facility, our quality and inspection team will open and examine the returned items to verify that they meet our return eligibility criteria. This inspection step normally takes a few business days after package arrival. Once inspection is complete and your return is approved, we will initiate your refund. Refunds take 5 to 10 business days to process and post back to your original payment account. Please keep in mind that after we release the refund, the speed at which the funds appear in your bank account, credit card statement, or digital wallet is controlled by your payment provider, bank, or card issuer, not by us. Some financial institutions have longer internal processing times, and funds may take extra days to show up in your account even after we have completed our refund processing. We cannot speed up your bank’s internal fund transfer timeline. All refunds are issued in United States Dollars, back to the same payment method you used at checkout. We cannot issue refunds to a different payment account, third-party account, or send cash refunds.

Partial refunds may be issued in some situations. If you return only some items from your original order, you will receive a partial refund equal to the price of the returned products, excluding any promotional discounts applied to the original order where applicable. If returned items are partially used, damaged by you, or missing original packaging and components, we may offer a partial refund amount, which will be calculated based on the remaining value of the goods after inspection. We will explain the partial refund amount and reasoning to you before finalizing the refund. If your return request is rejected because items fail inspection, we will notify you and may offer to ship the goods back to you at your cost, or dispose of the returned products according to your preference.

We will address exchanges in this policy. We do not offer direct exchange shipments. If you want to exchange a product for a different item, size, or scent variant, the process works as a return and new purchase. You submit a return request for the item you wish to exchange, follow the return procedure, receive your refund once your returned goods are processed, and then place a brand-new order on our website for the replacement product you want. We do not process swap shipments where we send the new item out while waiting to receive your returned product. This workflow helps us maintain accurate inventory control and fair processing for all customers.

If you receive defective, damaged, incorrect, or missing items from your order, please contact our support team immediately through the Contact page. You need to provide your order number and clear photos showing the damaged packaging, defective product, or the incorrect item you received. Our team will review your evidence quickly and determine the best resolution for your case. Options may include a full refund, partial refund, or complimentary replacement shipment, depending on the details of the issue. We will cover all related costs for valid damaged, defective, or wrong item claims, as long as you follow our reporting requirements and provide required evidence.

Order cancellation before shipment is separate from our return policy. If your order has not yet shipped, you can submit a cancellation request via Contact page. If cancellation is approved, we will process a full refund to your original payment method. Once your package has been shipped to you, cancellation is no longer possible, and you must follow the return process outlined above to get a refund after delivery.

We also cover disputes and chargebacks. If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve your issue through our official return and support channels, we reserve the right to contest the chargeback, collect administrative fees, suspend your ability to place future orders on our website, and pursue appropriate remedies. We encourage all customers to work with our support team first. Most issues can be resolved quickly by reaching out to us on our Contact page before opening a payment dispute. We want the opportunity to address your concerns directly.

All refund and return communications must go through our Contact page support channel. Our support team will respond to your return inquiry during standard business hours. This Refund Policy may be revised periodically. When we make policy updates, the updated version will be published on this page. Your continued use of our website after policy changes means that you accept the revised terms. It is your responsibility to review this page occasionally to stay informed about our return and refund rules. If any provision of this Refund Policy is found to be unenforceable under applicable law, the remaining provisions of the policy remain fully valid and enforceable.